At The QTea Collection, we are committed to ensuring your satisfaction with our products and services. We understand that there may be instances where you might need to initiate a refund. Please review our refund policy below to understand the process and guidelines for requesting a refund.

EXCHANGE/STORE CREDIT ONLY.

How to Initiate a Refund:

To initiate a refund, please follow these steps:

- Contact our customer service team Theqteacollection@qteacollection.com or through our contact form on the website.

- Provide your order number, a detailed explanation of the reason for the refund request, and any supporting documentation.

- Our customer service team will review your request and provide you with further instructions.

- Proof of purchase is required, please provide a copy of your receipt.

Refund Process:

Once your refund request is approved, the following steps will be taken:

- You will receive a return authorization along with instructions on where to send the product.

- Return the product in its original packaging, along with a copy of the return authorization, within the specified timeframe.

- Upon receiving the returned product and verifying its condition, we will process your store credit.

Shipping Costs:

Customer is responsible for any fees associated with the return label.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer service team IMMEDIATELY. We will arrange for a replacement, refund, or store credit depending on your preference.

Changes to Refund Policy:

The QTea Collection reserves the right to modify or update this refund policy at any time. Any changes will be communicated on our website or through other appropriate channels.

For any further inquiries or assistance related to refunds, please contact our customer service team at Theqteacollection@qteacollection.com. Your satisfaction is important to us, and we are here to address any concerns you may have.