At The QTea Collection, we are dedicated to providing a seamless and efficient shipping experience for our valued customers. Our shipping policy outlines important information regarding shipping methods, processing times, delivery estimates, tracking, and more.

Shipping Locations:

We currently offer shipping worldwide.

Processing Time:

Order processing typically takes 2-3 business days. During high-demand periods or promotions, processing times may be slightly longer, but we always strive to fulfill orders as quickly as possible.

Shipping Methods:

We offer a variety of shipping options to suit your needs:

- Standard Shipping: Estimated delivery within 3-5 business days.

- Expedited Shipping: Estimated delivery within 1-2 business days.

- International Shipping: Delivery times may vary based on the destination country and customs clearance procedures.

Shipping Costs:

Shipping costs are calculated at checkout based on the destination, shipping method selected, and the total weight of the order. We offer free shipping on orders exceeding $100 (before taxes and discounts).

Order Tracking:

Once your order is shipped, you will receive a confirmation email containing your tracking information. This allows you to monitor the status and progress of your shipment.

Delivery Estimates:

Delivery estimates are based on business days and do not include weekends, holidays, or potential delays due to unforeseen circumstances such as extreme weather conditions, customs processing, or carrier issues. While we make every effort to meet estimated delivery times, delays may occasionally occur that are beyond our control.

Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or mis-delivery resulting from incorrect or incomplete address information.

Customs and Duties:

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. We do not have control over these charges and cannot predict their amounts. Customs regulations and duties vary by country, so we recommend checking with your local customs office for more information.

Order Changes and Cancellations:

Once an order is placed, changes or cancellations may be accommodated within a limited timeframe. Please reach out to our customer support team as soon as possible for assistance.

Lost or Damaged Packages:

In the unfortunate event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.

Contact Us:

If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer support team at Theqteacollection@qteacollection.com.